Terms and Conditions

About These Terms

These Terms and Conditions govern your use of ReBookEasy, a product of Vorentoo Ltd, a company registered in England and Wales. By signing up and using ReBookEasy, you agree to these terms. If you do not agree, please do not use the service.

The Service

ReBookEasy is a subscription based SMS rebooking service. It lets service businesses send automated text message reminders to their past customers, asking them to rebook. The service works on your behalf, using the customer details you add.

Your Account

You sign in to ReBookEasy with your mobile phone number and a one time code. You must give accurate information when you create your account. You are responsible for keeping your phone and your sign in secure, and for everything that happens under your account. Tell us straight away at hello@rebookeasy.com if you think someone else has had access.

Plans, Free Trial and Payment

ReBookEasy is offered on a monthly subscription. The plans are Starter at £35 a month (300 reminders), Growth at £49 a month (600 reminders) and Pro at £99 a month (1,500 reminders). All prices are in pounds sterling and exclude VAT where VAT applies.

Every plan starts with a 30 day free trial. We collect your card details when you start the trial. You are not charged during the trial. Unless you cancel before the trial ends, your subscription starts and your card is charged each month after that.

Payments are handled by our payment provider, Stripe. We never see or store your full card details.

Reminder Allowance

Each plan includes a number of customer reminders for each monthly billing period. When you have used them all, reminders pause and we send you one text to let you know. They start again at the beginning of your next billing period, or sooner if you move to a bigger plan.

Texts we send to you, such as alerts and your weekly summary, do not count towards your allowance.

Cancellation

You can cancel at any time from Manage Subscription in the app. Cancellation takes effect at the end of your current billing period, and reminders and weekly summaries stop when your plan ends. We do not give refunds for part months.

Your Responsibilities

By using ReBookEasy, you confirm that:

• You have a genuine business relationship with the customers whose details you add
• You have a lawful basis under UK data protection law to contact those customers by text, and you have their consent where the law requires it
• The phone numbers you add are accurate and belong to the customers you intend to contact
• You will not use ReBookEasy to send unwanted messages to people who have not dealt with your business
• You will respect it when a customer asks not to be contacted

You are responsible for the customer details you add. Vorentoo Ltd is not liable for messages sent to wrong numbers, or to customers who did not wish to be contacted.

Customer Replies and Opt Outs

Reminders are sent from a UK mobile number dedicated to ReBookEasy, so your customers can reply. If a customer replies STOP, or a similar request to opt out, we stop sending them reminders for your business straight away and you cannot switch them back on.

Any other reply is saved, counted and passed on to you by text. A reply of YES, or similar, tells you the customer wants to rebook. We do not reply to your customers. You are the one who follows up with them.

Acceptable Use

You must not use ReBookEasy to send messages that are illegal, offensive, misleading or against any law or regulation. We may suspend or end accounts that break these terms, or that cause an unusually high number of opt outs or complaints.

Text Message Delivery

We use third party providers to send text messages. We work to make delivery reliable, but we cannot promise that every message will arrive. Network problems, wrong numbers and mobile network rules can all affect delivery.

Texts We Send To You

We send you service texts from the sender name ReBookEasy to the phone number on your account. These include sign in codes, alerts when a customer replies, a notice if you reach your reminder allowance, payment problems, and a weekly summary on Mondays. They are part of the service.

Intellectual Property

ReBookEasy, its logo and all related branding belong to Vorentoo Ltd. You may not copy or share any part of the service without our written permission.

Limitation of Liability

To the fullest extent the law allows, Vorentoo Ltd is not liable for any indirect or consequential loss arising from your use of ReBookEasy, including loss of business, revenue or data. Our total liability to you will not be more than the amount you paid us in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Changes To These Terms

We may update these terms from time to time. We will tell you about important changes by text or in the app. If you keep using ReBookEasy after a change takes effect, you accept the updated terms.

Governing Law

These terms are governed by the laws of England and Wales. Any dispute will be dealt with by the courts of England and Wales.

Contact Us

Vorentoo Ltd. Email: hello@rebookeasy.com

Who We Are

ReBookEasy is a product of Vorentoo Ltd, a company registered in England and Wales. In this policy, "we", "us" and "our" mean Vorentoo Ltd. Questions about this policy can be sent to hello@rebookeasy.com.

What Information We Collect

We collect the information you give us when you sign up and use ReBookEasy:

• Your first name, mobile phone number and business name
• The first names and mobile phone numbers of your customers, which you add to the app
• Last visit dates and how often you want each customer reminded
• Replies your customers send to our reminder numbers
• Your plan, trial and payment status. Card details are collected and stored by Stripe, never by us

We also collect basic technical and usage information, such as when you sign in and which features you use, to keep the service working and to improve it.

How We Use Your Information

We use your information to:

• Run the ReBookEasy service
• Send reminder texts to your customers on your behalf
• Send you service texts, such as sign in codes, customer reply alerts and your weekly summary
• Take payment for your subscription
• Answer your support requests
• Fix problems and improve the product

We will never sell your data or your customers' data.

Your Customers' Data

When you add your customers' names and phone numbers to ReBookEasy, you are the data controller for that information. You are responsible for having a lawful basis, and consent where the law requires it, to contact them by text. We are your data processor. We only use your customers' details to send the reminders you ask for, and to handle their replies, including opt outs.

If a customer opts out, we keep a minimal record of that, so that we never contact them again for your business.

Who We Share Data With

We use a small number of trusted service providers to run ReBookEasy: Supabase for our database, TextMagic to send and receive text messages, Stripe for payments, and Vercel to host the app. They only handle data on our instructions and to provide their service to us.

To protect sign in from bots, we use Cloudflare Turnstile. It runs silently when you request a sign in code and checks that you are a real person. Cloudflare may process technical information from your device and browser for this. Their Turnstile Privacy Addendum explains how, and is available at cloudflare.com/turnstile-privacy-policy.

Where We Store Your Data

Our database is hosted in the United Kingdom, in London. Some of our service providers may process data outside the UK. Where they do, we rely on appropriate safeguards required by UK data protection law. We use sensible technical and organisational measures to protect your data from loss, misuse and unauthorised access.

How Long We Keep Your Data

We keep your account data while your account is active. If you cancel, we delete your data within 30 days unless the law requires us to keep it. You can ask us to delete your data at any time by emailing hello@rebookeasy.com.

Your Rights

Under UK data protection law, you have the right to:

• Ask for a copy of the personal data we hold about you
• Have inaccurate data corrected
• Ask us to delete your data
• Object to or restrict how we use your data
• Receive your data in a portable format

To use any of these rights, email hello@rebookeasy.com. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies and Storage

We use only the cookies and device storage we need to keep you signed in and to make the app work, including when it is added to your home screen. We do not use advertising cookies. If we add analytics later, we will update this policy first.

Changes To This Policy

We may update this policy from time to time. We will tell you about important changes by text or in the app. If you keep using ReBookEasy after a change takes effect, you accept the updated policy.

Contact Us

Vorentoo Ltd. Email: hello@rebookeasy.com